Payment

• Full payment is required at the time the order is placed to reserve your pickup date.

Cancellation Policy

• Orders canceled 7+ days before pickup are eligible for a full refund.

• Orders canceled 3–6 days before pickup are eligible for a 50% refund.

• Orders canceled within 72 hours of pickup are non-refundable due to preparation time, ingredients, and reserved production space.

• Same-day cancellations and no-shows are non-refundable.

Custom & Specialty Cakes

• Highly customized cakes, themed cakes, or specialty orders may become non-refundable once design work has begun or specialty supplies have been purchased.

Pickup Policy

• Please arrive during your scheduled pickup window.

• Cakes left unclaimed after 24 hours may be discarded and are non-refundable.

Rescheduling

• We’ll do our best to accommodate date changes with advance notice.

• Rescheduling requests within 72 hours of pickup are not guaranteed.

Order Processing

• Orders are typically processed within 3–5 business days unless otherwise stated.

• Custom orders, seasonal items, and cakes may require additional processing time.

• Orders are processed in the order they are received.

• Business days do not include weekends or holidays.

Shipping

• We currently ship within the United States.

• Shipping rates are calculated at checkout based on package weight, size, and destination.

• Once your order has shipped, you will receive a tracking number via email or text (if provided).

• Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Perishable Items

• Because our products are made with fresh ingredients and limited preservatives, we recommend bringing packages indoors promptly after delivery.

• We are not responsible for delays, damage, or spoilage caused by shipping carrier delays, weather, or packages left outside after delivery.

Local Pickup

• Local pickup orders will receive a notification when the order is ready.

• Pickup orders should be collected within 24 hours unless other arrangements have been made.

Incorrect Addresses

• Customers are responsible for providing accurate shipping information.

• Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Lost or Damaged Packages

• Once a package has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products so we can assist you.

Questions

If you have questions about your order, custom requests, or shipping timelines, please contact us before placing your order

General Information

Our products are intended for pet consumption only and should be used under pet owner supervision. By purchasing from us, you acknowledge that you are responsible for determining whether our products are appropriate for your pet.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

Product Information

We strive to accurately describe and photograph all products; however:

• Colors, decoration styles, and designs may vary slightly due to handmade production.

• Ingredient availability may occasionally require substitutions of equal quality and safety.

• Treat sizes and decorating details may vary slightly.

Allergy & Ingredient Disclaimer

Customers are responsible for reviewing ingredient lists before purchasing products for their pets.

• While we take precautions, our kitchen may process common allergens including peanut butter, dairy, wheat, eggs, coconut, and other ingredients.

• We cannot guarantee products are completely allergen-free.

• If your pet has food sensitivities or medical conditions, consult your veterinarian before feeding new treats.

Pet Safety

Always supervise your pet while consuming treats, chews, cakes, toys, or enrichment items purchased from our bakery.

• Provide fresh water at all times.

• Discontinue use immediately if your pet experiences any adverse reaction.

Intellectual Property

All website content, including logos, photos, graphics, product names, and written content, is the property of our business and may not be copied or used without permission.

Limitation of Liability

By purchasing and using our products, you agree that our business shall not be held liable for:

• Allergic reactions or sensitivities

• Improper use or storage of products

• Injuries resulting from unsupervised pet use

• Shipping delays or carrier-related damages

Our maximum liability shall not exceed the purchase price of the product ordered.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party payment providers)

• Order details and purchase history

• Information you voluntarily provide through forms, messages, or reviews

We may also collect limited non-personal information such as:

• Browser type

• Device information

• Website usage data

• IP address

How We Use Your Information

We use collected information to:

• Process and fulfill orders

• Communicate about orders, pickups, or shipping updates

• Respond to customer service inquiries

• Improve our products, website, and customer experience

• Send marketing emails or promotions if you choose to opt in

• Prevent fraudulent transactions and maintain website security

Payment Processing

Payments are processed through secure third-party payment providers. We do not store or have direct access to your full payment card information.

Sharing Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when necessary to:

• Process payments

• Ship orders

• Operate our website or business services

• Comply with legal obligations

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic and performance

You can disable cookies through your browser settings if preferred.

Email & Marketing Communications

If you subscribe to our email list, you may receive occasional updates, promotions, or announcements. You may unsubscribe at any time using the link provided in marketing emails.

Data Security

We take reasonable precautions to protect your information; however, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under 13 years of age.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your data

• Opt out of marketing communications

To make a request, please contact us directly.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.